Terms and Conditions
1.
Information about us
Our site is a site operated by VB Media, on behalf of Full Circle Print Ltd ("we/us/our"). We are registered in England and Wales under company number 07027474 and our registered office is Atrium House, 574 Manchester Road, Bury, BL9 9SW. Our VAT registration number is 980302535.
2. Your Status
By
placing an order through our site, you warrant that:
2.1 You
are legally capable of entering into binding contracts; and
2.2 You
are at least 18 years old
3. How the contract is formed between you and us
3.1 Your
order constitutes an offer to us to buy a Product or Products. All
orders are subject to acceptance by us, and we will confirm such
acceptance to you by electronic notification at the end of the
ordering process (the "Order Confirmation"). We are unable
to issue an Order Confirmation until such time as the ordering
process is complete. The contract between us ("Contract")
will only be formed when we send you the Order Confirmation. Once the
Contract has been formed, the terms of the Contract cannot be varied
without our prior written consent.
3.2 As
the Products will have been made to your specification or
personalised by you, you will not have any right to cancel the supply
of any of the Products once we have begun carrying out the contract
i.e. we have confirmed your order by email.
4. Material and information provided by you
4.1 Whenever
you make use of a feature that allows you to upload material to our
site you must comply with the content standards set out in our
Acceptable Use Policy. You warrant that any such material does comply
with those standards, and you indemnify us for any breach of that
warranty.
4.2 We
shall not be required to print any matter which in our sole and final
opinion is or may be of an illegal or libellous or inappropriate
nature or an infringement of the proprietary or other rights of any
third party, such conditions being extended to material of an extreme
or political nature.
4.3 We
reserve the right to refuse to print any matter, which in our opinion
may be prejudicial or detrimental to the good of Full Circle Print
and/or its agents.
4.4 We
shall be indemnified by the customer in respect of any claims, costs
and expenses arising out of any libellous matter or any infringement
of copyright, patent design or any other proprietary or personal
rights contained in any material printed for the customer and or
their agents. The indemnity shall extend to any amounts paid on legal
advice in settlement of any claim.
4.5 In
addition to complying with our Acceptable Use Policy, you agree that
all material uploaded by you onto our site will be done at your own
risk. You must retain a copy of all material you upload. We expressly
exclude all liability for any uploaded material, which is lost or
damaged during or after the uploading process.
4.6 Failure
to follow our site's preparatory instructions for uploading your
material may result in Products of poor quality. We accept no
responsibility for poor quality Products in those circumstances. See
our Technical Guide for further guidance and advice.
4.7 You
must not upload any material that will breach any third party rights
to such material unless you have the express consent of the third
party. We have the right to disclose your identity to any third party
claiming that any material uploaded by you to our site constitutes a
violation of their rights.
4.8 You
agree only to provide someone else's personal information if they
have given you express consent to use it in respect of the Products
you have ordered.
4.9 Personal
information is processed and stored in accordance with our Privacy
Policy.
5. Artwork and Proofs
5.1 Prior
to producing the Products, we offer the facility to produce an
electronic proof of the Product for your approval. You are
responsible for approving these proofs. We shall have no liability to
you for any errors in the proof subsequently discovered by
you.
5.2 Should
you choose not to receive a proof, we shall have no liability to you
for any errors in the Product subsequently discovered by
you.
5.3 You
must ensure that your supplied files adhere fully to our Technical
Guide.
5.4 We
reserve the right to retain printed copies of work provided for
display and marketing purposes.
5.5 Your
statutory rights are not affected by these terms and conditions.
6. Production and Delivery Times
6.1 Production
shall be deemed to begin when the following conditions are met:
payment has been made, artwork has been uploaded and accepted and the
order has been confirmed. If these events take place after 5pm on a
production day, production will be deemed to begin on the next
production day. Your order confirmation will contain an estimated
delivery date based upon the nature of your order, which is typically
the next working day after production is completed.
6.2
Unless
there are exceptional circumstances, your Products will be dispatched
for delivery on the last production day in accordance with the
production service chosen by you during the ordering process.
6.3
Please
note larger quantities and items that require complex finishing -
e.g. folding, creasing, binding, stitching, and die-cutting - will
require longer production time. We will inform you of the production
time for your order at the point of order and delivery date in your
confirmation email.
6.4 After
production, we dispatch all finished orders by courier for next day
delivery. Some postcodes, may take between 3 and 5 working
days.
6.5 Production
days are held to be working days: Monday to Friday inclusive unless
notified otherwise, e.g. for some UK Bank Holidays.
6.6 Where
production is delayed due to exceptional circumstances, we will
complete the work as soon as we reasonably can.
6.7 The
responsibility for collection and or delivery of Products lies with
the customer. Any carriage arranged by Full Circle Print is on the
customer's behalf and the printer is not liable for any delays
arising out of that carriage.
6.8 Where
delivery is not possible as a result of us being provided with the
incorrect delivery address details, our delivery service will return
the Products to us. We reserve the right to make an additional
delivery charge for re-dispatch of the Products to the correct
delivery address.
6.9 All
products will be signed for upon delivery, if anyone other than the
intended recipient signs for the product and the product is
subsequently not delivered to the intended recipient, we will incur
no liability provided that parcel was delivered to the address
provided by the purchaser.
6.10 Delivery
to temporary addresses such as hotels, exhibition and conference
centres etc. is entirely at the risk of the customer.
6.11 You must notify us in writing within 7 days of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action.
7. Print Quality
7.1 You
accept that colour variations are inherent within the printing
process for files submitted. You also understand and accept that
computer hardware set-ups are such that we cannot guarantee that the
Product colours will match those displayed on your computer screen
during the ordering process.
7.2 Due
to the nature of the printing process, we shall not be required to
guarantee an exact match in colour or texture between the printed
results and any proof or existing copy so supplied.
7.3 Due
to the ink tolerances involved in the four colour printing process,
slight variance in finished printed colour is inevitable.
8. Price & Payment
8.1 The
price of any Products will be as quoted on our site from time to
time, except in cases of obvious error.
8.2 These
prices do not include VAT and delivery costs, which will be added to
the total amount due as set out in the Basket section of the online
ordering process. We reserve the right to charge the amount of any
taxes, value added tax, duties or royalties etc. which are payable
whether or not included on the estimate.
8.3 Prices
are liable to change at any time, but changes will not affect orders
in respect of which we have already sent you an Order Confirmation,
except in cases of obvious error.
8.4 Third-party
credit card companies will be entitled to store any credit or debit
card data if you choose that option when you place your order.
9. Replacement Policy
9.1 In the unlikely event, that you believe that a Product is defective; we may request that you return the product for our examination.
10. Claims
10.1 Claims
for damage, shortages or non-delivery must be advised via our
concerns form within 7 days from the date that the Products were
dispatched.
10.2 We
shall not be liable in respect of any claim unless we are notified in
accordance with paragraph 13.1 except where you demonstrate to our
reasonable satisfaction that it was not possible to comply with this
requirement and your claim was made by you as soon as reasonably
possible thereafter.
10.3 We
may ask you to send us photographic evidence and a number of samples
showing any damage or defects and to retain the Product for 30 days
after receipt for the purposes of inspection by ourselves or our
agents or representatives.
11. Liability
11.1 Our
liability in connection with any Product purchased through our site
is strictly limited to the purchase price of that Product (including
delivery costs).
11.2 We
do not exclude or limit in any way our liability:
11.2.1 for
death or personal injury caused by our negligence;
11.2.2 under
section 2(3) of the Consumer Protection Act 1987;
11.2.3 for
fraud or fraudulent misrepresentation; or
14.2.4 for
any matter for which it would be illegal for us to exclude, or
attempt to exclude, our liability.
11.3 Whether
caused by our negligence, breach of contract or breach of duty, we
exclude all liability for:
11.3.1 any
direct loss of income or revenue, loss of business, loss of profits
or contracts, loss of anticipated savings, loss of data, waste of
management or office time; or
11.3.2 any
indirect or consequential loss or damage of any kind however arising,
even if foreseeable.
12. Our Right to Vary these Terms & Conditions
12.1 We
reserve the right to revise and amend these terms and conditions from
time to time without notice.
12.2 You
will be subject to the policies and terms and conditions in force at
the time that you order Products from us, unless any change to those
policies or these terms and conditions is required to be made by law
or governmental authority (in which case it will apply to orders
previously placed by you), or if we notify you of the change to those
policies or these terms and conditions before we send you the Order
Confirmation (in which case we have the right to assume that you have
accepted the change to the terms and conditions, unless you notify us
to the contrary within 7 working days of receipt by you of the
Products).
13. Contact
If you have any queries about these Terms & Conditions, or any other aspect of our website, or you have a complaint, please email us at mail@fullcircleprint.co.uk.
14. Law & Jurisdiction
14.1 Contracts for the purchase of Products through our site will be governed by the laws of England and Wales. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Acceptable Usage Policy
This page (together with the documents referred to on it) sets out the terms between you and us under which you may access our website www.fullcircleprint.co.uk, and other ordering web platform e.g. interactive price lists, quotes and order forms ("our site"). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.
1. Prohibited Uses
1.1 You
may use our site only for lawful purposes. You may not use our
site:
- in any way that breaches any applicable local,
national or international law or regulation.
- In
any way that is unlawful or fraudulent, or has any unlawful or
fraudulent purpose or effect.
- For the
purpose of harming or attempting to harm minors in any way.
- To send, knowingly receive, upload, download, use or re-use any
material, which does not comply with our content standards.
- To transmit, or procure the sending of, any unsolicited or
unauthorised advertising or promotional material or any other form of
similar solicitation (spam).
- To knowingly
transmit any data, send or upload any material that contains viruses,
Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware
or any other harmful programs or similar computer code designed to
adversely affect the operation of any computer software or
hardware.
1.2 You
also agree:
- Not to reproduce, duplicate, copy or
re-sell any part of our site in contravention of the provisions of
our terms of website use.
- Not to access
without authority, interfere with, damage or disrupt:
o
any part of our site;
o any equipment or
network on which our site is stored;
o any
software used in the provision of our site
2. Suspension & Termination
2.1 We
will determine, at our discretion, whether there has been a breach of
this acceptable use policy through your use of our site. When a
breach of this policy has occurred, we may take such action, as we
deem appropriate.
2.2 Failure
to comply with this acceptable use policy constitutes a material
breach of the terms of use upon which you are permitted to use our
site, and may result in our taking all or any of the following
actions:
- Immediate, temporary or permanent
withdrawal of your right to use our site.
- Immediate, temporary or permanent removal of any posting or
material uploaded by you to our site.
- Issue
of a warning to you.
- Legal proceedings
against you for reimbursement of all costs on an indemnity basis
(including, but not limited to, reasonable administrative and legal
costs) resulting from the breach.
- Further
legal action against you.
- Disclosure of
such information to law enforcement authorities as we reasonably feel
is necessary.
2.3 We
exclude liability for actions taken in response to breaches of this
acceptable use policy. The responses described in this policy are not
limited, and we may take any other action we reasonably deem
appropriate.
3. Changes to the Acceptable Use Policy
Any changes we may make to our Acceptable Use Policy will be posted on this page and, where appropriate, notified to you by e-mail. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Provisions may also supersede some of the provisions contained in this policy or notices published elsewhere on our site.